CRM

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Generally, a call center is a centralized department that handles inbound and outbound calls to and from customers.
TeamSource contact center, we manage multiple contact channels, like email, SMS, and social media, phone call and a defined CRM SaaS for each of our client. Most importantly, contact center is a lifeline between your business and your customers, serving as an extension of both the sales and customer service departments. Consequently, contact centers are integral in driving revenue, generating leads, answering customer questions, solving problems, and creating pleasant customer experiences.

HOW DO WE HANDLE THIS?

We unite everything in one place. This allows agents to easily follow up with customers on previous conversations, even if they took place in different channels. All notifications from all channels come on a single console and our agent can in one view attend to all these channels without looking opening several phone applications.

THE VALUE WE ADD

Why should you consider our service when you can employ someone handling your incoming calls and managing your customers.

Elimination of Staff Error

Efficiency is an importance attribute to business growth. Studies have shown that staff errors cannot be 100% eliminated but this can be eliminated using a right tool. Instances like phone battery is down, sudden exit of a staff managing customer relationship, lost of tractions due to different channel. With our product, we eliminate all of these.

Blended Call Center

A blended call center combines inbound and outbound into one, covering everything from sales to support. That is, we receive calls from your customers, and call them back to complete the business chain. The question is – who should you use a blended call center? The answer is anyone who can afford it and needs to make sales via phone calls, and wants to provide efficient support for their customers.

CRM Software (SaaS)

We know the important of lead management, confidentiality, data safety and optimization. Our contact center is integrated with “Zero Leak Lead” CRM. We manage your callers, save their information on your profile with us. These information can be used for all sort of marketing and can be exported for your other use.

Lead Management

Every caller is a potential customer. We follow the process from lead to customer which includes; Leads - opportunities - Activities - Tasks - list. All leads are collected by our system, we can assign leads to each of your company’s division, we can schedule all sort of “to-dos” such as calls, meetings, emails, follow-up etc with these leads. It makes you have control over your leads without lost of traction on them.

Ontime Call Management

Not all callers want to redial your number. Customers cherish their time and they appreciate a swift response. We have a dedicated staff monitoring your dashboard every minute and respond to incoming calls without delay.

Automated Communication

These tools make the lives of customers easier and include appointment reminders, online scheduling, email management, holiday greetings, automatic SMS messages, and dealer/franchise locators. The whole essence is to have zero lead leakage, you do not need to worry about when or what to do per time, regarding your leads, we can programme automated calls (scheduled for a particular time), mail, text and other activities.

Marketing

This helps you to run your marketing. Our partnered CRM is equipped with several APIs for marketing; Email Marketing, Facebook & Instagram Ads, Facebook Retargeting, Google Ads, and WhatsApp Business.

Omnichannel Contact Centers

We have come to realize that business mode of communication has left only emailing but also on other social media. Furthermore, omnichannel contact centers relate to facilitating customer conversations across multiple channels, including phone, SMS, email, and social media. However, there’s one crucial difference between the two.

Our Partner

Complete Marketing Automation and CRM software for businesses. Organize your lead capture, lead management, sales management & analytics in one platform. Read More

TeamSource is a reseller partner with LeadSquared for Africa market. Our partnership includes sales of the software, set-up, configuration, training and after sales support to customers.

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